Returns

All Fragrance Sales Are Final

Due to the personal nature of fragrance products and hygiene considerations, all perfume sales are final. We do not accept returns or exchanges for fragrance preferences, change of mind, or dissatisfaction with a scent after purchase. We encourage customers to review product descriptions carefully before placing an order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or with the wrong fragrance, contact us immediately. Please provide your order number, a description of the issue, and clear photographs of the product, packaging, and any visible damage.

Once your claim has been reviewed, we will offer an appropriate resolution, which may include a replacement, exchange, or refund. If a return is required for an eligible claim, we will provide instructions.

Product Condition

For hygiene and product-integrity reasons, we cannot accept returns of opened, sprayed, used, or unsealed fragrances for a change of mind or scent preference. This restriction does not prevent you from contacting us about a product that is defective, damaged, or incorrect.

Shipping & Delivery

Customers are responsible for providing accurate shipping information at checkout. Original shipping charges are non-refundable for ordinary purchases, except where a refund of shipping charges is required by applicable law or is approved as part of an eligible resolution.

If an order is lost, significantly delayed, or delivered incorrectly, contact our customer service team so we can investigate.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your payment provider. Where a refund is approved, we will confirm the amount and explain the next steps.

Order Cancellations

Orders may be eligible for cancellation if the request is received before the order has been processed or shipped. Once an order has shipped, our standard return policy applies, subject to applicable law.

Contact Us

Customerservice@soothingkollections.com. Please include your order number in all correspondence.

Policy Changes

We reserve the right to amend or update this return policy. Changes will be communicated through our website or other appropriate channels.